From start to finish, the whole Sequoia Flooring team was absolutely outstanding, highly professional, responsive, and a pleasure to deal with. Their work is beautiful and very carefully done with precise attention to detail. They recently completed our stunning new birch hardwood floor installation, replacing old laminate and tile floors in our condo. Everything was on time and on budget without any surprises, and the results look even better than I could have imagined.
I researched 10 flooring companies and got bids from 4 before I decided on Sequoia. My choice was not based on lowest price (although their pricing is competitive) but on their professionalism and their rave reviews. Dennis, the project manager/estimator, came out within 24 hours after I called, arrived early, and was highly knowledgeable, patient, organized and helpful. He spent a lot of time understanding exactly what we wanted done. He brought a great selection of samples and helped us find a type of wood floor we loved, within our budget. Dennis stayed involved through the whole process, from contract signing to the demolition of our old floors to the final inspection, and he responded to calls and texts within minutes. Whenever issues or questions came up, he handled them promptly and professionally.
Juan and Leo, our installers, are dedicated craftsmen who really care about their work. There is an artistry to their approach, the creative solutions they find for difficult spaces and the way they keep everything looking natural and beautiful. They also kept the worksite tidy and organized, and were very respectful of our building, a condo with strict HOA regulations. I also wanted to give a shout-out to Sarah at the main office who does a great job coordinating scheduling, she also promptly handled all the paperwork and insurance certificates we needed for HOA approval prior to the job starting. Sequoia is clearly a very well managed company with staff who are passionate about their work and truly care about their customers.